Privacy Policy – Paperwise

1. Who we are Paperwise provides confidential shredding services through our local branches, including Paperwise Cornwall and Paperwise York. This Privacy Policy explains how we collect, use and protect personal data when you contact us, make a booking or use our services.

2. Personal data we collect We may collect:

· Contact details (name, company, email, phone)

· Address details (collection/billing address, postcode, access notes)

· Booking information (service type, quantity, preferred dates, instructions)

· Communication records (emails, phone notes)

· Billing information (PO numbers, invoicing details)

· Website usage data (IP address, browser type, pages visited)

We do not intentionally collect special category data.

3. How we use your personal data We use your data to:

· Respond to enquiries and provide quotes

· Manage and fulfil shredding collections

· Issue invoices and manage payments

· Maintain service records

· Improve our services

· Meet legal and regulatory obligations

We do not sell your data.

4. Legal bases for processing

· Contract

· Legitimate interests

· Legal obligation

5. Sharing your personal data We may share data with:

· Internal Paperwise branches

· Trusted service providers

· Professional advisers

· Regulators where legally required

6. International transfers If data is processed outside the UK/EEA, appropriate safeguards will be used.

7. Data retention

· Booking/enquiry records: up to 6 years

· Technical logs: shorter periods

8. Your rights You have rights to access, correct, delete, restrict, object, and request portability of your data.

9. Security We use appropriate technical and organisational measures to protect personal data.

10. Contact us For any questions about this Privacy Policy or how we handle your data, please contact us via the details provided on our website.

11. Changes to this policy We may update this policy from time to time. Last updated: May 2026